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Legal

Refund and cancellation policy

Last updated: 8 October 2026

Payments for Shivakriti Logistics CRM are non-refundable. The first 30 days are free and need no card, so you can try everything before you pay. Nothing renews by itself: if you stop paying, the account locks at the end of the period you paid for and your data is kept.

Try first: the free trial

Every new company gets 30 days of the full product free. No card or payment is asked for, so nothing is charged and nothing needs refunding if you decide not to continue.

All payments are final

Because you can use the whole product before paying, every payment is non-refundable once it is made. This covers:

  • monthly and yearly plans, including the unused part of a period;
  • charges for extra users;
  • one-time onboarding fees;
  • moving to a smaller plan during a period you have already paid for.

Cancelling

  • Plans do not renew automatically. You pay for each month or year yourself, so to cancel you simply do not pay for the next one.
  • You keep full use of the CRM until the end of the period already paid for.
  • After that the account locks. Your records are not deleted: paying again unlocks everything as it was.
  • To have your company's data deleted instead, write to us from the account owner's e-mail address (see the privacy policy).

Charged in error

If the same payment is taken twice for the same period, or you are charged an amount you did not approve, tell us within 7 days with the payment reference. Once we confirm the duplicate or wrong charge, we return it to the original payment method; banks usually take 5 to 7 working days to show it.

Contact

Questions about a payment or your plan: